Delivery Policy
All orders are processed within 3 to 10 business days (including weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Please note that once shipped, any potential delays within the postal system are outside of our control.
Domestic Shipping Rates and Estimates
Delivery charges for your order will be calculated and displayed at checkout.
Collection
You can skip the shipping fees with free local collection from Horsham, UK. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 7 business days. We will send you an email when your order is ready along with instructions.
Please do not attempt to collect your order until you receive your email, and have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 4 days of receiving your shipping confirmation email, please contact us via email with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
For full details of refunds, returns and exchanges please refer to our Refund Policy.